At Reforged LLC ("Reforged", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you use Postcello and its related services (collectively, the "Services").
1. Information We Collect
1.1 Personal Information
When you create an account or make a purchase through the Services, we may collect Personal Information such as your name, email address, and payment information.
1.2 Business Information
When you create an organization or workspace, we collect business-related information such as organization name, description, website URL, and workspace configurations.
1.3 Configuration Data
We collect keywords, search queries, etc. and platform preferences that you configure to monitor your brand across various platforms.
1.4 Usage Information
We may automatically collect Usage Information when you interact with the Services, such as your device type, browser type, IP address, broad geographic location, pages visited, and actions that you take (e.g., bookmarking a post).
Any feedback submitted to us is stored and may be used to improve the Services.
1.5 Information We Do Not Collect
We do not knowingly collect any Sensitive Information, such as race, ethnic origin, political opinions, religion, health, or other categories considered sensitive under applicable laws.
2. How We Use Information
2.1 Personal and Business Information
We use Personal and Business Information to:
- Provide and maintain the Services, including processing your payments and account management.
- Manage your organization, workspaces, and team member access.
- Communicate with you about the Services, respond to your inquiries, and provide customer support.
- Personalize your experience with the Services.
- Comply with legal obligations and enforce our policies.
2.2 Configuration Data
We use Configuration Data to provide and maintain the Services.
2.3 Usage Information
We use Usage Information to:
- Provide and operate the Services.
- Understand how users interact with the Services and make improvements.
- Debug and troubleshoot issues with the Services.
- Detect and prevent fraud, abuse, and other security risks.
- Generate aggregated, anonymized statistics about the use of the Services.
3. How We Share Information
We do not sell, rent, or trade your personal information to third parties for their commercial purposes. Your data is only shared as described in this section.
3.1 Within Your Organization
Information collected through the Services may be shared with other members of your organization who have appropriate access permissions to your workspaces.
3.2 Service Providers
We may share your information with third-party service providers who perform certain services on our behalf, such as hosting, data analysis, payment processing, and customer support.
3.3 Third-Party Services
We use the following third-party services to maintain and improve the Services:
- Fly.io for hosting and database services.
- Amazon Web Services for Artificial Intelligence (AI) model inference.
- Groq for AI model inference.
- Sentry for site monitoring and error reporting.
- Stripe for payment processing.
3.4 Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal processes, such as subpoenas, court orders, or government requests.
3.5 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Security
We implement reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention and Deletion
5.1 Retention
We retain your information for as long as necessary to provide the Services and comply with legal obligations. The retention period for third-party content depends on your subscription plan's retention limits and platform-specific requirements. Content may be automatically deleted after the retention period expires.
5.2 Deletion
You can delete your account by contacting us at support@reforged.dev. Upon account deletion:
- We will delete your personal information and account data within 30 days.
- We may retain certain information as required by law to comply with legal requirements, resolve disputes, and enforce our agreements.
6. Your Rights and Choices
You have the following rights and choices regarding your information:
- Delete your account and associated data as described in Section 5.2.
- Opt-out of marketing communications by clicking the "Unsubscribe" link at the bottom of our marketing emails or by contacting us at support@reforged.dev.
7. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience with the Services, and to analyze aggregated usage statistics. Cookies are small text files stored on your device that help us recognize your device and remember your preferences. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may limit certain features of the Services.
8. Links to Third-Party Sites
The Services may contain links to other websites not operated or controlled by Reforged ("Third-Party Sites"). The information you share with Third-Party Sites is governed by their respective privacy policies and terms of service, not by this Privacy Policy. We do not endorse or review these sites, so please review their privacy practices directly.
9. Marketing Communications
By providing your email address during the sign-up process, you agree to receive marketing communications from us. These communications may include newsletters, promotional offers, and updates about our products and services. You can opt-out of receiving marketing communications at any time by clicking the "Unsubscribe" link at the bottom of our marketing emails or by contacting us at support@reforged.dev.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. If we make material changes, we will post the revised Privacy Policy on our website and update the "Last updated" date above. We encourage you to review this Privacy Policy whenever you access or use our Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at support@reforged.dev.